Returns (Exchanges/Refunds)

Return Policy: Hevla Coffee is manufacturered using the highest quality arabica beans.  The nature of our business, food products, does not warrant returns.  However, exchanges will be accepted for items that were sent in error.  We need notification of this within (14) days of Fedex delivered confirmation.  The item being returned MUST be in the original package and sealed.  A return authorization number can be obtained from us by e-mailing us.  No credits or refunds will be given. Any return sent without authorization will not be accepted.  The item(s) will be exchanged for the correct product and shipped back immediately at no cost to you.
Non-defective returns will be charged a 20% restocking fee and shipping fees to and from the customer will be the responsibility of the customer unless noted otherwise, such as our free shipping offers. Returns of products where free shipping was offered at the point of sale will be charged the shipping fee if returned for a refund.
Please contact us BEFORE ordering if you are unsure or have questions. 

Return Status: If you want to know the status of a return, please click on the contact us link at the top right corner.